Dulles Airport Car Service – Service Policy FAQ
Booking and Reservations
How far in advance should I book my airport ride?
We recommend booking your airport transportation 12 to 24 hours before your pickup time. Early reservations help us guarantee vehicle availability and on-time service.
Need a ride the same day? Contact us directly. Our dispatch team will check availability and confirm your reservation quickly.
Flight Monitoring
Do you track flight arrivals?
Yes, our dispatch system tracks flight arrivals in real time. When a flight arrives early or experiences delays, we adjust the pickup time automatically. This ensures your driver arrives at the correct time. Dulles
Waiting Time
How much waiting time is included for airport pickups?
Passengers receive 45 minutes of complimentary waiting time after the flight lands. This gives travelers enough time to collect luggage and exit the terminal.
What about pickups from homes, hotels, or offices?
For non-airport pickups, we provide a 15-minute grace period. After that period, additional waiting charges may apply.
Flight Delays
What happens if my flight is delayed?
Flight delays are common, and we plan for them. Our system monitors airline updates and adjusts the driver’s schedule accordingly. Your driver will arrive based on the updated arrival time.
Cancellation Policy
Can I cancel my reservation?
Yes. Cancel your reservation at least 24 hours before pickup to avoid any cancellation charges.
Reservations canceled within 24 hours of pickup may incur a cancellation fee.
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No-Show Policy
What counts as a no-show?
A reservation becomes a no-show when:
The passenger does not arrive within the waiting period
If leaves the pickup location without contacting the driver
Client cannot be reached using the provided phone number
In these situations, the full trip amount may be charged.
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Payment Options
What payment methods do you accept?
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Additional Charges
Are there any extra charges?
Additional charges may apply in certain situations, including:
Extra stops during the trip
Extended waiting time domestic flights after 40 min International flight after 1 hour 15 mins
Meet and greet service =$30
Child seat requests No Charge
Holiday or late-night service
Our team will always inform you about possible additional charges during booking.
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Lost and Found
What should I do if I forget something in the vehicle?
Contact us as soon as possible if you leave an item in the vehicle. Our team will check with the driver and help you recover the item whenever possible.
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Service Area
What areas do you serve?
We provide airport transportation across Virginia, Maryland, Washington DC, West Virginia and nearby regions. Our service includes rides to and from major airports, including Washington Dulles International Airport, Reagan National Airport, and Baltimore Washington International Airport.